Frequently Asked Questions

What is Safe Food Pro?

Safe Food Pro is a digital food control plan (FCP) solution. 

It comprises of 2 parts:

  • A mobile app (iOS & Android) which is used to record food safety information.
  • A web-based ‘Administration’ console. This is used for managing your Food Control plan and viewing reports.
What is Safe Food pro

Who uses Safe Food Pro?

Safe Food Pro can be used by any food business which is required under New Zealand law to comply with Food Safety Legislation.

We have over 600 users across New Zealand currently from a range of food operations:

  • Butchers
  • Bakers
  • Cafes
  • Takeaways
  • Foodtrucks
  • Restaurants
  • Caterers
  • Schools
  • Retirement homes & aged care facilities
  • Hospitals
  • Cheesemakers
  • Early childhood education
  • Clubs
  • Pubs

Benefits of using Safe Food Pro?

  1. Save time and money by spending less time managing your food safety.
  2. Accurate and up to date food safety records.
  3. Smoother, quicker verifications.
  4. Less chance of a bad food grade.
  5. The ability to do an Online Food safety Check
  6. As an owner or manager get real-time visibility across your business.
  7. Track staff training
  8. Manage equipment
  9. Create your own business processes
  10. Get full traceability of what is happening inside your food safety system.

How much does Safe Food Pro cost?

We have endeavoured to make Safe Food Pro accessible to all food businesses big or small.

Our pricing plans are not only simple, but they are also transparent. No hidden costs, set-up fees, or contracts. 

If you are a large operator with multiple sites we can also offer special pricing on request.

Please visit our pricing page for more information.

How do I get Started using Safe Food Pro?

Getting started is easy! You can do one of the following:

Free Trial

You can jump in and do a free 14 day trial. Our Food Control Plan set-up wizard guides you through a number of easy to answer questions about your food business. This usually takes around 15 minutes to complete. Don’t worry if you don’t have all the information to hand as you can re-run the ‘wizard’ at any time. Once the wizard is completed, this becomes your food control plan (FCP). The trial allows you to try Safe Food Pro in your business. The trial version has all the software features apart from ‘Reports’.

Online Demo

You can also request an online demo. Our online demos are done one on one using Zoom. When you request a ‘demo’ one of our friendly staff will be in touch and will set-up a time of your choosing to have a 15 minute run through the software. This option is great if like many of us you are not a ‘tech-geek’. It gives you a chance to get immediate answers to all your questions and see the software in action.

Next Steps

Once you are happy ‘it does what it says on the box’, its time to choose a payment plan and enter your credit card details. Remember there are no set-up costs, contracts, or hidden costs.

You can pay monthly or annually. Our annual plan does commit you for a year as you are paying upfront, but you will get a substantial discount. Check-out our pricing plans for details.


What if I need help?

We are extremely proud of our support team. They are responsive, friendly, and are a key part of our success. With a 100% approval rating, what else is there to say.

Support can we accessed in the following ways:

  • You can email support@safefoodpro.co.nz
  • You can visit our knowledge base at https://support.safefoodpro.co.nz/. Our knowledge base contains a wealth of common questions and issues as well as videos and ‘how-to’ articles.
  • We also have a ‘help bot’ in the administration console. You will find it on the bottom right-hand side.

Our blog also contains ‘Release Notes’ which tell you about our new features.

Take Control with Safe Food Pro Today

Try New Zealand's most popular food safety app today! Take charge of your food safety, save time and enjoy smoother verifications. Our aim is to make food safety seamless so you can get on with creating delicious food for your customers. Also check out our FAQ's.

Get A Free Trial
Still not sure? Got more questions?
Why not request a demo with one of our amazing New Zealand based support team.

Join over 650 other food businesses just like yours

Kiwi Rail
Good Home Birkenhead
The Hills
Saint Pierre's
Woop
Duck Island ice Cream
Akaroa Salmon
Foodsters
The Verandah
Eat Catering
New York Bagels
Sid at the French Cafe
Sierra Coffee and Cafe
Lord of the Fries
Brothers Beer
The Northern Club
Greystone Wines
Valentines
McHugh's of Cheltenham
Huka Lodge
Frederics
Eat My Lunch
The Sin Bin
Taupo DeBretts Spa Resort
Burger Wisconsin
Lone Star Group
Westpac
Craft House
Dixie Browns
Amigos
Fantail & Turtle
Bird On A Wire
Sierra
Lincoln University
Montana Group
Fatimas
Everybody Eats
Hawker & Roll
Madam Woo
Dilworth
Caltex
Whitestone Cheese
Oyster & Chop
Sawmill
Cibo
Good George Brewing
Best Ugly Bagels
The Engine Room
Who else uses Safe Food Pro?